OPERATIONS POLICY
Shipping Policy
Comfys Care assures you that all due precautions are taken so that your package is delivered to you intact and on time by our delivery partner. Just proceed with your order and we’ll do the rest.
Tracking an Order
You can track your order in two ways: Clicking on the 'track your order' link given in your order confirmation email, or Entering your order number on this page> Order Tracking. Click here for information about the expected delivery timeline. For any inquiries contact us on 0704298014.
Please Note:
You can choose not to accept an item on the spot (for example in the unlikely case that it was the wrong item). It is not possible to open products bearing a manufacturer’s seal and to return them on the spot. If there is a problem, please follow our return policy & we will support you.
Orders shipped overseas may incur an extra international customs fee automatically calculated on checkout.
See rates on next page
Returns and Refunds Policy
Contact our customer service on 0704298014 (WhatsApp/Call) to initiatea return within 15 days after delivery / collection. Eligible reasons wrong, damaged, defective, incomplete, or wrong-size items.
(Ensure items are reported within the shortest time possible to facilitate an easy return process).
The Comfys Care team will evaluate and resolve any issues that can be sorted without a return.
Where a return is warranted, the process is as follows:
1. Place the item(s) in the original packaging, including any accessories or freebies. Refund will only be processed if the product is in its original packaging and the item is in no way tampered with.
2. Address packaging to Comfys Care, KP offices, no. 26 Milimani Road including our contact number (0704298014) and drop at one of our delivery agents.
3. Once we receive your returned item, we will inspect it and process your refund within 10 business days via voucher or bank transfer depending on your selected option.
Payment for Orders
You can choose from the different payment methods available on the platform. Please find below the list of available payment methods:
1. MPESApay
2. Credit/Debit Card
You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information.
|
ELGON ROUTES |
|||
|
BRANCHES |
CHARGES |
16% VAT |
TOTAL |
|
Baraton |
560.34 |
89.66 |
650.00 |
|
Bungoma |
344.83 |
55.17 |
400.00 |
|
Burnt forest |
387.93 |
62.07 |
450.00 |
|
Chwele |
586.21 |
93.79 |
680.00 |
|
Eldoret |
293.10 |
46.90 |
340.00 |
|
Iten |
431.03 |
68.97 |
500.00 |
|
Kabarnet |
387.93 |
62.07 |
450.00 |
|
Kapenguria |
474.14 |
75.86 |
550.00 |
|
Kapsabet |
387.93 |
62.07 |
450.00 |
|
Kimilili |
465.52 |
74.48 |
540.00 |
|
Kitale |
362.07 |
57.93 |
420.00 |
|
Lodwar* |
1,293.10 |
206.90 |
1,500.00 |
|
Lokichogio* |
1,422.41 |
227.59 |
1,650.00 |
|
Lugari |
474.14 |
75.86 |
550.00 |
|
Malaba |
431.03 |
68.97 |
500.00 |
|
Moi's Bridge |
431.03 |
68.97 |
500.00 |
|
Mumias |
387.93 |
62.07 |
450.00 |
|
Nandi Hills |
362.07 |
57.93 |
420.00 |
|
Nzoia |
603.45 |
96.55 |
700.00 |
|
Turbo |
603.45 |
96.55 |
700.00 |
|
Webuye |
362.07 |
57.93 |
420.00 |
|
MT KENYA ROUTES |
|||
|
BRANCHES |
CHARGES |
16% VAT |
TOTAL |
|
Chogoria |
344.83 |
55.17 |
400.00 |
|
Chuka |
284.48 |
45.52 |
330.00 |
|
Embu |
275.86 |
44.14 |
320.00 |
|
Isiolo |
387.93 |
62.07 |
450.00 |
|
Juja |
241.38 |
38.62 |
280.00 |
|
Kagio |
284.48 |
45.52 |
330.00 |
|
Kangari |
344.83 |
55.17 |
400.00 |
|
Kangema |
284.48 |
45.52 |
330.00 |
|
Karatina |
258.62 |
41.38 |
300.00 |
|
Kerugoya |
275.86 |
44.14 |
320.00 |
|
Kiganjo |
284.48 |
45.52 |
330.00 |
|
Kutus |
258.62 |
41.38 |
300.00 |
|
Makutano |
301.72 |
48.28 |
350.00 |
|
Makuyu |
293.10 |
46.90 |
340.00 |
|
Marsabit |
560.34 |
89.66 |
650.00 |
|
Matuu |
284.48 |
45.52 |
330.00 |
|
Maua |
362.07 |
57.93 |
420.00 |
|
Meru |
327.59 |
52.41 |
380.00 |
|
Mukurweini |
474.14 |
75.86 |
550.00 |
|
Murang'a |
258.62 |
41.38 |
300.00 |
|
Murarandia |
318.97 |
51.03 |
370.00 |
|
Mwea |
284.48 |
45.52 |
330.00 |
|
Mwingi |
344.83 |
55.17 |
400.00 |
|
Nanyuki |
327.59 |
52.41 |
380.00 |
|
Naromoru |
344.83 |
55.17 |
400.00 |
|
Nkubu |
344.83 |
55.17 |
400.00 |
|
Nyeri |
275.86 |
44.14 |
320.00 |
|
Othaya |
258.62 |
41.38 |
300.00 |
|
Ruiru |
241.38 |
38.62 |
280.00 |
|
Runyenjes |
344.83 |
55.17 |
400.00 |
|
Sabasaba |
344.83 |
55.17 |
400.00 |
|
Sagana |
284.48 |
45.52 |
330.00 |
|
Thika |
241.38 |
38.62 |
280.00 |
|
Timau |
370.69 |
59.31 |
430.00 |
|
FLAMINGO ROUTES |
|||
|
BRANCHES |
CHARGES |
16% VAT |
TOTAL |
|
Eldama Ravine |
344.83 |
55.17 |
400.00 |
|
Engineer |
301.72 |
48.28 |
350.00 |
|
Gilgil |
241.38 |
38.62 |
280.00 |
|
Kijabe |
284.48 |
45.52 |
330.00 |
|
Limuru |
258.62 |
41.38 |
300.00 |
|
Maralal |
1,379.31 |
220.69 |
1,600.00 |
|
Molo |
275.86 |
44.14 |
320.00 |
|
Naivasha |
258.62 |
41.38 |
300.00 |
|
Nakuru |
258.62 |
41.38 |
300.00 |
|
Narok |
284.48 |
45.52 |
330.00 |
|
Njoro |
301.72 |
48.28 |
350.00 |
|
Nyahururu |
284.48 |
45.52 |
330.00 |
|
Olkalau |
387.93 |
62.07 |
450.00 |
|
LAKE ROUTES |
|||
|
BRANCHES |
CHARGES |
16% VAT |
TOTAL |
|
Ahero |
431.03 |
68.97 |
500.00 |
|
Awendo |
362.07 |
57.93 |
420.00 |
|
Bomet |
344.83 |
55.17 |
400.00 |
|
Bondo |
387.93 |
62.07 |
450.00 |
|
Busia |
431.03 |
68.97 |
500.00 |
|
Homabay |
431.03 |
68.97 |
500.00 |
|
Isebania |
646.55 |
103.45 |
750.00 |
|
Kakamega |
344.83 |
55.17 |
400.00 |
|
Kehancha |
560.34 |
89.66 |
650.00 |
|
Kendubay |
646.55 |
103.45 |
750.00 |
|
Kericho |
301.72 |
48.28 |
350.00 |
|
Keroka |
413.79 |
66.21 |
480.00 |
|
Kilgoris |
284.48 |
45.52 |
330.00 |
|
Kisii |
327.59 |
52.41 |
380.00 |
|
kisumu |
327.59 |
52.41 |
380.00 |
|
Litein |
344.83 |
55.17 |
400.00 |
|
Londiani |
396.55 |
63.45 |
460.00 |
|
Luanda |
431.03 |
68.97 |
500.00 |
|
Maseno |
387.93 |
62.07 |
450.00 |
|
Mbale |
362.07 |
57.93 |
420.00 |
|
Mbita |
603.45 |
96.55 |
700.00 |
|
Migori |
387.93 |
62.07 |
450.00 |
|
Muhoroni |
431.03 |
68.97 |
500.00 |
|
Nambale |
474.14 |
75.86 |
550.00 |
|
Nyamira |
344.83 |
55.17 |
400.00 |
|
Ogembo |
431.03 |
68.97 |
500.00 |
|
Oyugis |
431.03 |
68.97 |
500.00 |
|
Rachuonyo |
500.00 |
80.00 |
580.00 |
|
Rongo |
431.03 |
68.97 |
500.00 |
|
Sabatia |
465.52 |
74.48 |
540.00 |
|
Siaya |
431.03 |
68.97 |
500.00 |
|
Sotik |
336.21 |
53.79 |
390.00 |
|
Ugunja |
431.03 |
68.97 |
500.00 |
|
ROUTES BEACH |
|||
|
BRANCHES |
CHARGES |
16% VAT |
TOTAL |
|
Diani |
517.24 |
82.76 |
600.00 |
|
Kilifi |
431.03 |
68.97 |
500.00 |
|
Lamu* |
1,206.90 |
193.10 |
1,400.00 |
|
Malindi |
534.48 |
85.52 |
620.00 |
|
Mariakani |
431.03 |
68.97 |
500.00 |
|
Mombasa |
413.79 |
66.21 |
480.00 |
|
Mtito Andei |
387.93 |
62.07 |
450.00 |
|
Mtwapa |
431.03 |
68.97 |
500.00 |
|
Mwatate |
500.00 |
80.00 |
580.00 |
|
Sultan hamud |
293.10 |
46.90 |
340.00 |
|
Taveta* |
534.48 |
85.52 |
620.00 |
|
Voi |
396.55 |
63.45 |
460.00 |
|
Watamu |
474.14 |
75.86 |
550.00 |
|
Wundanyi |
517.24 |
82.76 |
600.00 |
|
MASHARIKI ROUTES |
|||
|
BRANCHES |
CHARGES |
16% VAT |
TOTAL |
|
Athi River |
241.38 |
38.62 |
280.00 |
|
Emali |
301.72 |
48.28 |
350.00 |
|
Garissa |
474.14 |
75.86 |
550.00 |
|
Isinya |
293.10 |
46.90 |
340.00 |
|
Kajiado |
301.72 |
48.28 |
350.00 |
|
Kangundo |
241.38 |
38.62 |
280.00 |
|
Kibwezi |
301.72 |
48.28 |
350.00 |
|
Kitengela |
241.38 |
38.62 |
280.00 |
|
Kitui |
293.10 |
46.90 |
340.00 |
|
Machakos |
241.38 |
38.62 |
280.00 |
|
Makindu |
301.72 |
48.28 |
350.00 |
|
Masii |
517.24 |
82.76 |
600.00 |
|
Mwala |
517.24 |
82.76 |
600.00 |
|
Oloitoktok |
387.93 |
62.07 |
450.00 |
|
Tala |
275.86 |
44.14 |
320.00 |
|
Wote |
336.21 |
53.79 |
390.00 |
|
NAIROBI ROUTES |
|||
|
BRANCHES |
CHARGES |
16% VAT |
TOTAL |
|
Gatundu |
258.62 |
41.38 |
300.00 |
|
Githunguri |
258.62 |
41.38 |
300.00 |
|
Kiambu |
241.38 |
38.62 |
280.00 |
|
Kikuyu |
241.38 |
38.62 |
280.00 |
|
Nairobi |
224.14 |
35.86 |
260.00 |
|
Ngong |
258.62 |
41.38 |
300.00 |
|
Ongata rongai |
241.38 |
38.62 |
280.00 |
Notes
All rates given above cover the first 5kgs per item and delivery upto 5kms from the town of destination
Excess weight additional to the 5kgs per item will be charged at Kshs 60 per kg and Kshs 100/- per kg for towns with ) * (
Excess weight above 5kgs to Maralal and Marsabit is charged at Kshs 80/- per Kg
Excess weight above 5kgs to Lodwar, Lamu, Lokichogio, Lokichar,Turkwel,Ortum and Kakuma is charged at Kshs 150/- per Kg
The above rates do not include services rendered on Public Holidays and Sundays
Customers are adviced that all items over the standard liabilities of Fargo Courier Ltd must be insured